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Winning the Service Game

By: Material type: TextTextPublication details: Boston, MA Harvard Business School Press 1995Description: xi, 295 p. : ill. ; ; 25 cmISBN:
  • 9780875845708
Subject(s): Genre/Form: DDC classification:
  • 658.8`12
Summary: This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research.
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Item type Current library Home library Collection Call number Copy number Status Barcode
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;For Review;Book Warehouse (LRC B) 658.8`12 (Browse shelf(Opens below)) 1 Available TKB001410
Books Books MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center Book;For Review;Book Warehouse (LRC B) 658.8`12 (Browse shelf(Opens below)) 2 Available TKB001414
Total holds: 0

Age Group: Adult

Includes bibliographical references (p. 261-283) and index.

This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research.

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