The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation!

Peters, Thomas J

The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation! - 1st - New York Knopf 1999 - xi, 228 p. ; ; 18 cm. - Reinventing work .

Age Group: Adult Includes bibliographical references (p. 225-226).

9780375407710


Customer Services -- Management
Service Industries -- Management

658.8`12