25 management lessons from the customer's side of the counter (Record no. 49272)

MARC details
000 -LEADER
fixed length control field 00648nam a2200193 a 4500
001 - CONTROL NUMBER
control field 49272
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260219114657.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780786310043
040 ## - CATALOGING SOURCE
Original cataloging agency AIS
Modifying agency AIS
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8`12
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Donnelly, James H
245 ## - TITLE STATEMENT
Title 25 management lessons from the customer's side of the counter
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. McGraw Hill
Date of publication, distribution, etc. 1996
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer Satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Services -- Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Leadership
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Supervision of employees
852 ## - LOCATION
Former shelving location 2009-11-10
-- 658.8`12

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