Real Time: Preparing for the age of the never satisfied customer (Record no. 50762)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00510nam a2200145 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 50762 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260219114707.0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780875847948 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | AIS |
| Modifying agency | AIS |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4`06 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | McKenna, Regis |
| 245 ## - TITLE STATEMENT | |
| Title | Real Time: Preparing for the age of the never satisfied customer |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston |
| Name of publisher, distributor, etc. | Harvard Business School Press |
| Date of publication, distribution, etc. | 1997 |
| 852 ## - LOCATION | |
| Former shelving location | 2011-03-31 |
| -- | 658.4`06 |
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