Raving Fans: A Revolutionary Approach to Customer Service (Record no. 53045)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 04748nam a2200565 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 53045 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260219114727.0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780006530695 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | AIS |
| Modifying agency | AIS |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Sheldon Bowles |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kenneth H. Blanchard |
| 245 ## - TITLE STATEMENT | |
| Title | Raving Fans: A Revolutionary Approach to Customer Service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London |
| Name of publisher, distributor, etc. | Thorsons |
| Date of publication, distribution, etc. | 2011 |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Business |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Nonfiction |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Leadership |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Management |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Self Help |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Personal Development |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Entrepreneurship |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | (ETB-2006) Guest Services Management |
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