Winning the Service Game (Record no. 54685)

MARC details
000 -LEADER
fixed length control field 01104nam a2200265 a 4500
001 - CONTROL NUMBER
control field 54685
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260219123743.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780875845708
040 ## - CATALOGING SOURCE
Original cataloging agency AIS
Modifying agency AIS
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8`12
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Benjamin Schneider
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name David Earl Bowen
245 ## - TITLE STATEMENT
Title Winning the Service Game
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston, MA
Name of publisher, distributor, etc. Harvard Business School Press
Date of publication, distribution, etc. 1995
300 ## - PHYSICAL DESCRIPTION
Extent xi, 295 p. : ill. ; ; 25 cm.
500 ## - GENERAL NOTE
General note Age Group: Adult
500 ## - GENERAL NOTE
General note Includes bibliographical references (p. 261-283) and index.
520 ## - SUMMARY, ETC.
Summary, etc. This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research.
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Customer services
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Management
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Training of employees
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Incentives in industry
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer Services -- Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Employees -- Training Of
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   07.11.2009   658.8`12 TKB001410 19.02.2026 1 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   07.11.2009   658.8`12 TKB001414 19.02.2026 2 19.02.2026 Books