Managing for Quality in the Hospitality Industry (Record no. 56795)

MARC details
000 -LEADER
fixed length control field 01437nam a2200217 a 4500
001 - CONTROL NUMBER
control field 56795
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260219123900.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780130945891
040 ## - CATALOGING SOURCE
Original cataloging agency AIS
Modifying agency AIS
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 647.94`0
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name John H. King
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Ronald F. Cichy
245 ## - TITLE STATEMENT
Title Managing for Quality in the Hospitality Industry
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Jersey
Name of publisher, distributor, etc. Pearson Prentice Hall
Date of publication, distribution, etc. 2006
300 ## - PHYSICAL DESCRIPTION
Extent xx, 298 p. : ill., ports. ; ; 28 cm.
520 ## - SUMMARY, ETC.
Summary, etc. This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization's hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Total quality management
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Quality control
655 ## - INDEX TERM--GENRE/FORM
Genre/form data or focus term Hospitality industry
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element (MASB-2903) Service Quality Management in Tourism and Hospitality
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   11.09.2009   647.94`0 TKB018051 19.02.2026 1 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   11.09.2009   647.94`0 TKB018053 19.02.2026 2 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   11.09.2009   647.94`0 TKB018055 19.02.2026 3 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   11.09.2009   647.94`0 TKB018057 19.02.2026 4 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB009556 19.02.2026 5 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB018052 19.02.2026 6 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB001527 19.02.2026 7 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB009558 19.02.2026 8 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB018054 19.02.2026 9 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB009553 19.02.2026 10 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB018056 19.02.2026 11 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB009555 19.02.2026 12 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB001526 19.02.2026 13 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB018058 19.02.2026 14 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB009557 19.02.2026 15 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB009552 19.02.2026 16 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB001528 19.02.2026 17 19.02.2026 Books
    Dewey Decimal Classification       MDIS Tashkent Learning Resource Center MDIS Tashkent Learning Resource Center   09.11.2009   647.94`0 TKB009554 19.02.2026 18 19.02.2026 Books