Building Great Customer Experiences (Record no. 59731)

MARC details
000 -LEADER
fixed length control field 00460nam a2200145 a 4500
001 - CONTROL NUMBER
control field 59731
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20260219124029.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780333990131
040 ## - CATALOGING SOURCE
Original cataloging agency AIS
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Colin Shaw, John Ivens
245 ## - TITLE STATEMENT
Title Building Great Customer Experiences
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Great Britain
Name of publisher, distributor, etc. Palgrave Macmillan
Date of publication, distribution, etc. 2002
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element (ETB 2006) Guest Services Management
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="<WEB_URL_ROOT_PATH>/MNG06/Building Great Customer Experiences by Colin Shaw, John Ivens.pdf"><WEB_URL_ROOT_PATH>/MNG06/Building Great Customer Experiences by Colin Shaw, John Ivens.pdf</a>

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