Levesque, Paul, 1947- <br/><br/>
The wow factory : creating a customer focus revolution in your business 

 - Chicago  Irwin  c1995 
<br/><br/><label>ISBN: </label>9780786303861 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Satisfaction<br/>Customer services<br/>Organizational Effectiveness
<br/><br/><label>Dewey Class. No.: </label>343.2 LEV