TY  - BOOK
AU  - Peters, Thomas J
TI  - The professional service firm50, or, Fifty ways to transform your "department" into a professional service firm whose trademarks are passion and innovation!
SN  - 9780375407710
U1  - 658.8`12 
PY  - 1999///
CY  - New York
PB  - Knopf
KW  - Customer Services -- Management
KW  - Service Industries -- Management
ER  -