TY  - BOOK
AU  - Benjamin Schneider
AU  - David Earl Bowen
TI  - Winning the Service Game
SN  - 9780875845708
U1  - 658.8`12 
PY  - 1995///
CY  - Boston, MA
PB  - Harvard Business School Press
KW  - Customer Services -- Management
KW  - Employees -- Training Of
KW  - Customer services
KW  - Management
KW  - Training of employees
KW  - Incentives in industry
ER  -