Wexler, Phillip S <br/><br/>
The quest for quality : prescriptions for achieving service excellence 

 - New York  St. Martin's Griffin Press  1996 
<br/><br/><label>ISBN: </label>9780312141301 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services -- Quality Control
<br/><br/><label>Dewey Class. No.: </label>658.8'12