Smith, Steve (W. Steve) <br/><br/>
The quality revolution : best practice from the world's leading companies 

 - Oxford  Management Books 2000  1994 
<br/><br/><label>ISBN: </label>9781852511135 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfacton.<br/>Quality Control<br/>Total Quality Management
<br/><br/><label>Dewey Class. No.: </label>658.562