TY  - BOOK
AU  - Smith, Steve (W. Steve)
TI  - The quality revolution : best practice from the world's leading companies
SN  - 9781852511135
U1  - 658.562 
PY  - 1994///
CY  - Oxford
PB  - Management Books 2000
KW  - Consumer satisfacton
KW  - Quality Control
KW  - Total Quality Management
ER  -