Donnelly, James H <br/><br/>
25 management lessons from the customer's side of the counter 

 - New York  McGraw Hill  1996 
<br/><br/><label>ISBN: </label>9780786310043 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Satisfaction<br/>Customer Services -- Management<br/>Leadership<br/>Supervision of employees
<br/><br/><label>Dewey Class. No.: </label>658.8`12