TY  - BOOK
AU  - Donnelly, James H
TI  - 25 management lessons from the customer's side of the counter
SN  - 9780786310043
U1  - 658.8`12 
PY  - 1996///
CY  - New York
PB  - McGraw Hill
KW  - Consumer Satisfaction
KW  - Customer Services -- Management
KW  - Leadership
KW  - Supervision of employees
ER  -