TY - BOOK AU - Heath, Robert L. (Robert Lawrence), 1941- TI - Crisis management for managers and executives : business crises, the definitive handbook to reduction, readiness, response, and recovery SN - 9780273631682 U1 - 658.405 PY - 1998/// CY - London PB - Financial Times/Pitman Pub. KW - Crisis Management -- Case Studies KW - Emergency Management -- Case Studies KW - Industrial Management -- Case Studies KW - Risk Assessment -- Case Studies KW - Strategic Planning -- Case Studies ER -