TY - BOOK AU - Snee, Ronald D TI - Six Sigma beyond the factory floor : deployment strategies for financial services, health care, and the rest of the real economy SN - 9780131439887 U1 - 658.401 PY - 2005/// CY - Upper Saddle River, NJ PB - Pearson Prentice Hall KW - Cost control KW - Health services administration KW - Organizational Effectiveness KW - Quality Control KW - Six sigma (Quality control standard) ER -