TY  - BOOK
AU  - Brinkman, Rick
TI  - Dealing with people you can't stand : how to bring out the best in people at their worst
SN  - 9780070078383
U1  - 158.2 
PY  - 1994///
CY  - New York
PB  - McGraw Hill
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Psychology, Industrial
ER  -