Karen Leland, Keith Bailey <br/><br/>
Customer Service For Dummies 

 - 3rd 
 - USA  Wiley Publishing, Inc.  2006 
<br/><br/><label>ISBN: </label>9780471768692 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812