Nigel Slack, Stuart Chambers, Robert Johnston, Alan Betts <br/><br/>
Operations & Process Management: Principles & Practice for Strategic Impact 

 - 2nd 
 - Italy  Pearson  2009 
<br/><br/><label>ISBN: </label>9780273718512 
<br/><br/><label>Subjects--Topical Terms: </label><br/>(UGB165)  Introduction to Business Operations and Services
<br/><br/><label>Dewey Class. No.: </label>658.5