John H. King Ronald F. Cichy <br/><br/>
Managing for Quality in the Hospitality Industry 

 - New Jersey  Pearson Prentice Hall  2006 
<br/><br/><label>ISBN: </label>9780130945891 
<br/><br/><label>Subjects--Topical Terms: </label><br/>(MASB-2903) Service Quality Management in Tourism and Hospitality
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Total quality management<br/>Quality control<br/>Hospitality industry
<br/><br/><label>Dewey Class. No.: </label>647.94`0