TY  - BOOK
AU  - John H. King
AU  - Ronald F. Cichy
TI  - Managing for Quality in the Hospitality Industry
SN  - 9780130945891
U1  - 647.94`0 
PY  - 2006///
CY  - New Jersey
PB  - Pearson Prentice Hall
KW  - (MASB-2903) Service Quality Management in Tourism and Hospitality
KW  - Total quality management
KW  - Quality control
KW  - Hospitality industry
ER  -