TY  - BOOK
AU  - Porter, Less
TI  - Assessing business excellence
SN  - 9780750655170
U1  - 658.4013 
PY  - 2004///
PB  - Butterworth Heineman
KW  - (IED-3064) Business Process Reengineering
UR  - <WEB_URL_ROOT_PATH>/MNG06/Les Porter (2004) Assessing Business Excellence. A guide to business excellence and self-assessment.pdf
ER  -