TY  - BOOK
AU  - McLean, Scott
TI  - Business Communication for Success
SN  - 9781453374184
U1  - 658.45 
PY  - 2016///
PB  - Flatworld Publishing
KW  - Communication Skills
UR  - https://open.lib.umn.edu/businesscommunication/part/chapter-1-effective-business-communication/
ER  -