Ford, Robert C. <br/><br/>
Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience 

 - Canada  2012 
<br/><br/><label>ISBN: </label>9781439060322 
<br/><br/><label>Subjects--Topical Terms: </label><br/>(CHTM27) Hospitality Management Studies<br/>(CHTM 27) HOSPITALITY MANAGEMENT STUDIES
<br/><br/><label>Dewey Class. No.: </label>647.9406