TY  - BOOK
AU  - Ford, Robert C.
TI  - Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience
SN  - 9781439060322
U1  - 647.9406 
PY  - 2012///
CY  - Canada
KW  - (CHTM27) Hospitality Management Studies
KW  - (CHTM 27) HOSPITALITY MANAGEMENT STUDIES
UR  - <WEB_URL_ROOT_PATH>/MNG06/Robert C Ford Managing Quality Service In Hospitality, How Organizations Achieve Excellence In The Guest Experience, Hospitality Management ( PDFDrive ).pdf
ER  -