TY  - BOOK
AU  - David Hoyle
TI  - ISO 9000 Quality Systems Handbook - updated for the ISO 9001
SN  - 9781856176842
U1  - 658.562 
PY  - 2009///
CY  - Great Britain
PB  - Elsevier
KW  - (IED3064) Business Process Re-engineering
UR  - <WEB_URL_ROOT_PATH>/MNG06/ISO 9000 Quality Systems Handbook - updated for the ISO 90012008 standard, 6th Edition Using the standards as a framework for business improvement by David Hoyle.pdf
ER  -