Les Porter, Steve Tanner <br/><br/>
Assessing Business Excellence 

 - 2nd 
 - Netherlands  Elsevier  2004 
<br/><br/><label>ISBN: </label>9780750655170 
<br/><br/><label>Subjects--Topical Terms: </label><br/>(IED3064) Business Process Re-engineering<br/>(UGB262)  Quality Management for Organisational Excellence
<br/><br/><label>Dewey Class. No.: </label>658.401