TY  - BOOK
AU  - Les Porter, Steve Tanner
TI  - Assessing Business Excellence
SN  - 9780750655170
U1  - 658.401 
PY  - 2004///
CY  - Netherlands
PB  - Elsevier
KW  - (IED3064) Business Process Re-engineering
KW  - (UGB262)  Quality Management for Organisational Excellence
UR  - <WEB_URL_ROOT_PATH>/MNG06/Assessing Business Excellence, Second Edition by Les Porter, Steve Tanner.pdf
ER  -