TY  - BOOK
AU  - Sheldon Bowles
AU  - Kenneth H. Blanchard
TI  - Raving Fans: A Revolutionary Approach to Customer Service
SN  - 9780006530695
U1  - 658.812 
PY  - 2011///
CY  - London
PB  - Thorsons
KW  - (ETB-2006) Guest Services Management
KW  - Business
KW  - Nonfiction
KW  - Leadership
KW  - Management
KW  - Self Help
KW  - Personal Development
KW  - Entrepreneurship
ER  -