Steven Walden <br/><br/>
Customer Experience Management Rebooted: Are You an Experience Brand or an Efficiency Brand? 

 - United Kingdom  Palgrave Macmillan  2017 
<br/><br/><label>ISBN: </label>9781349949045 
<br/><br/><label>Subjects--Topical Terms: </label><br/>(ETB-2006) Guest Services Management
<br/><br/><label>Dewey Class. No.: </label>658.812