TY  - BOOK
AU  - Steven Walden
TI  - Customer Experience Management Rebooted: Are You an Experience Brand or an Efficiency Brand?
SN  - 9781349949045
U1  - 658.812 
PY  - 2017///
CY  - United Kingdom
PB  - Palgrave Macmillan
KW  - (ETB-2006) Guest Services Management
ER  -