TY  - BOOK
AU  - Kelly Mooney
TI  - The Ten Demandments: Rules to Live by in the Age of the Demanding Customer
SN  - 9780071427357
U1  - 658.812 
PY  - 2002///
CY  - USA
KW  - (ETB-2006) Guest Services Management
KW  - Leadership
KW  - Nonfiction
ER  -