Robert Johnston, Graham Clark, Michael Shulver <br/><br/>
Service Operations Management: Improving Service Delivery 

 - 4th 
 - Italy  Pearson  2012 
<br/><br/><label>ISBN: </label>9780273740483 
<br/><br/><label>Subjects--Topical Terms: </label><br/>(CHTM 27) HOSPITALITY MANAGEMENT STUDIES
<br/><br/><label>Dewey Class. No.: </label>658