Bjørn Andersen Tom Fagerhaug Root Cause Analysis: Simplified Tools and Techniques - 2nd - USA ASQ Quality Press 2006 ISBN: 9780873896924 Subjects--Topical Terms: Global Business Dynamics (BIN2043-N) Index Terms--Genre/Form: Total quality managementProblem solvingQuality controlTextbooks Dewey Class. No.: 658.4'01