TY  - BOOK
AU  - Gordon, Josh
TI  - Tough calls : selling strategies to win over your most difficult customers
SN  - 9780814479254
U1  - 658.85 
PY  - 1997///
CY  - New York
PB  - American Management Association
KW  - Selling
N1  - Age Group: Adult;  Includes index
ER  -