Czarnecki, Mark T Managing by measuring : how to improve your organization's performance through effective benchmarking - New York AMACOM c1999 - xi, 271 p. : ill. ; ; 24 cm. Age Group: Adult Includes bibliographical references and index. ISBN: 9780814403907 Subjects--Topical Terms: Benchmarking (Management)Organizational Effectiveness Dewey Class. No.: CZA 302.2