TY  - BOOK
AU  - Levesque, Paul, 1947-
TI  - The wow factory : creating a customer focus revolution in your business
SN  - 9780786303861
U1  - 343.2 LEV 
PY  - 1995///
CY  - Chicago
PB  - Irwin
KW  - Consumer Satisfaction
KW  - Customer services
KW  - Organizational Effectiveness
N1  - Age Group: Adult;  Includes index
ER  -