Wexler, Phillip S <br/><br/>
The quest for quality : prescriptions for achieving service excellence 

 - New York  St. Martin's Griffin Press  1996 
 - xiv, 344 p. : ill ; ; 24 cm. 
<br/><br/> Age Group: Adult   Includes bibliographical references (p. [339]) and index.   "First published in the United States under the title the quest for service quality: prescription for achieving excellence by Maxcomm Associates." 
<br/><br/><label>ISBN: </label>9780312141301 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services -- Quality Control
<br/><br/><label>Dewey Class. No.: </label>658.8'12