TY  - BOOK
AU  - Wexler, Phillip S
TI  - The quest for quality : prescriptions for achieving service excellence
SN  - 9780312141301
U1  - 658.8'12 
PY  - 1996///
CY  - New York
PB  - St. Martin's Griffin Press
KW  - Customer Services -- Quality Control
N1  - Age Group: Adult;  Includes bibliographical references (p. [339]) and index.; "First published in the United States under the title the quest for service quality: prescription for achieving excellence by Maxcomm Associates."
ER  -