TY  - BOOK
AU  - George, Stephen, 1948-
TI  - Total quality management : strategies and techniques proven at today's most successful companies
SN  - 9780471595380
U1  - 658.5`62 
PY  - 1994///
CY  - New York
PB  - Wiley
KW  - Total Quality Management -- United States -- Case Studies
N1  - Age Group: Adult;  Includes bibliographical references (p. 271-276) and index
ER  -