Donnelly, James H <br/><br/>
25 management lessons from the customer's side of the counter 

 - New York  McGraw Hill  1996 
 - x, 214 p. ; ; 21 cm. 
<br/><br/> Age Group: Adult   Originally published as: Close to the customer : 25 management tips from the other side of the counter. Homewood, Ill. : Business One Irwin, c1992. 
<br/><br/> The author relates true-life experiences dealing with a variety of organizations to present valuable lessons in satisfying customers and managing people. 
<br/><br/><label>ISBN: </label>9780786310043 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Satisfaction<br/>Customer Services -- Management<br/>Leadership<br/>Supervision of employees
<br/><br/><label>Dewey Class. No.: </label>658.8`12