TY  - BOOK
AU  - Donnelly, James H
TI  - 25 management lessons from the customer's side of the counter
SN  - 9780786310043
U1  - 658.8`12 
PY  - 1996///
CY  - New York
PB  - McGraw Hill
KW  - Consumer Satisfaction
KW  - Customer Services -- Management
KW  - Leadership
KW  - Supervision of employees
N1  - Age Group: Adult;  Originally published as: Close to the customer : 25 management tips from the other side of the counter. Homewood, Ill. : Business One Irwin, c1992
N2  - The author relates true-life experiences dealing with a variety of organizations to present valuable lessons in satisfying customers and managing people
ER  -