TY - BOOK AU - Weaver, Charles N TI - Managing the four stages of TQM : how to achieve world-class performance SN - 9780873893114 U1 - 658.8 PY - 1995/// CY - Milwaukee, Wis. PB - ASQC Quality Press KW - Total Quality Management N1 - Age Group: Adult; Includes bibliographical references (p. 243-244) and index ER -