Voss, Christopher <br/><br/>
Operations management in service industries and the public sector: text and cases 

 - Chichester ; New York  Wiley  1985 
 - ix, 318 p. : ill. ; ; 23 cm. 
<br/><br/><label>ISBN: </label>9780471908012 
<br/><br/><label>Dewey Class. No.: </label>338.4