Hinkin, Timothy R <br/><br/>
Cases in hospitality management : a critical incident approach 

 - 2nd 
 -  John Wiley & Sons  2006 
 - ix, 157 p. ; ; 23 cm. 
<br/><br/> Age Group: Adult   Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery.   Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9780471686934 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality Industry -- United States -- Management -- Case Studies
<br/><br/><label>Dewey Class. No.: </label>647.94`0