TY  - BOOK
AU  - Hinkin, Timothy R
TI  - Cases in hospitality management : a critical incident approach
SN  - 9780471686934
U1  - 647.94`0 
PY  - 2006///
PB  - John Wiley & Sons
KW  - Hospitality Industry -- United States -- Management -- Case Studies
N1  - Age Group: Adult;  Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery.; Includes bibliographical references
ER  -