Leland, Karen <br/><br/>
Customer service for dummies 

 - 2nd 
 - Foster City, CA  IDG Books Worldwide, Inc.  c1999 
 - xxxi, 422 p. : ill. ; ; 24 cm. 
<br/><br/> Age Group: Adult   Includes index. 
<br/><br/><label>ISBN: </label>9780764552090 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812