TY - BOOK AU - McRae, Bradley C TI - Negotiating and influencing skills : the art of creating and claiming value SN - 9780761911852 U1 - 158.5 PY - 1998/// CY - Thousand Oaks, Calif. PB - Sage Publications KW - Influence (Psychology) KW - Negotiation N1 - Age Group: Adult; Includes bibliographical references (p. 187-189) and index ER -